If you want to submit a complaint to OSTI, send a completed application for assistance form to our office. 

There are two ways in which you can complete an application, either online or by downloading the application form, filling it in and sending it back to us:

  1. Online application
  2. Download application forms


If you need our help with filling out the form you can contact us at 011 726 8900 / 0860 726 890 and we will gladly help you to fill out the form. Or, you are welcome to come in and see us at 1 Sturdee Avenue, First Floor, Block A, Rosebank, and we will help you complete the application form.  CLICK HERE for directions. We have trained staff able to assist you in filling out the application form in the following languages: Afrikaans, Xhosa, Zulu, Southern Sotho, Northern Sotho, Tswana, Ndebele, SiSwati and English.

Our operating hours are from Monday to Friday at 8am to 4:30pm.




We have adopted a hybrid working model where staff work mostly from home and, on a rotational basis, from the office. Should you want to consult with a specific staff member, it is important that you make an appointment. Our staff continue to be equipped to assist you electronically via email, fax, telephone, and our website. Your safety and that of our staff is important to us, and we all need to continue to play our part to minimise the impact of the Coronavirus (COVID-19) pandemic. Stay safe and healthy.