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Frequently Asked Questions

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Each matter is dealt with on its own merits and no precedent is created by our findings.

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Claim rejection

How can my insurer reject my claim?

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Monetary Compensation

Why is the monetary compensation that I receive from my insurer so little when my vehicle has been damaged, stolen or hijacked?

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Dissatisfied with repairs

What recourse do I have if I am unsatisfied with the repairs done to my vehicle?

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Taking long

Why does the complaints process take so long? What are the processes?

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Debit Order Payments

What is important to remember when paying my insurance premium by debit order?

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Small claims court

Should I use the small claims court?

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Excess

What is an excess?

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Somebody else’s insurer

What if I am unhappy with somebody else’s insurer?

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Fraud and Polygraph testing

Fraud and Polygraph testing

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Cancelling my policy

Can my insurer cancel my policy?