What we do

  • We are an independent, non-profit industry ombud scheme
  • We provide the insuring public and the short term industry with a free, efficient and fair dispute resolution mechanism through an alternative dispute resolution process, applying the law and principles of fairness and equity.
  • We deal with personal lines short-term insurance disputes including disputes relating to –
    • Motor Insurance
    • Homeowners insurance (buildings)
    • Household insurance (contents)
    • Cell phone insurance
    • Travel insurance
    • Disability insurance
    • Credit protection insurance
  • We also deal with commercial insurance for small businesses and sole proprietors, provided that their annual turnover is less than R35million per annum.
  • We are not a court of law. We examine the information and evidence placed before us by the parties to a dispute and make recommendations that are guided by the legal position and principles or fairness and equity.
  • We do not, nor are we empowered to, procure evidence or witnesses or investigate a complaint on behalf of one party.
  • We operate independently of both the Financial Sector Conduct Authority and the Prudential Authority in our adjudication process and dispute resolution process.

 

 


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The Ombudsman's Office is governed by a Board of Directors, comprising of four consumer representatives, three insurer representatives, one representative from the South African Insurance Association (a trade association, which represents all short-term insurance companies in South Africa), two independent directors and one representative from the Financial Services Board.

The Board members are as follows:

 

Name

Organisation

     

 

Haroon Laher (Chairman)

Norton Rose Fulbright South Africa Inc.

 

Richard Steyn (Vice-Chairman)

Former Attorney, Journalist

 

Farzana Badat

FSCA

 

Leigh Bennie

Africa Health Placements

 

Paul Crankshaw

Cobweb Information SA

 

Gerhard Genis

Santam Ltd.

 

Collin Molepe

Bryte Insurance Co. Ltd

 

Viviene Pearson

South African Insurance Association

 

Magauta Mphahlele

Acting Ombudsman for Consumer Goods and Services

 

Gail Walters

Hollard Insurance Co. Ltd

 

Thuli Zungu

Sowetan – Consumer Journalist

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Deanne Wood

Ombudsman

Edite Teixeira-Mckinon

Deputy Ombudsman

Thasnim Dawood

Senior Assistant Ombudsman

Darpana Harkison

Senior Assistant Ombudsman

Peter Nkhuna

Senior Assistant Ombudsman

Ayanda Mazwi

Senior Assistant Ombudsman

Hannes Bester

Assistant Ombudsman

Abri Venter

Assistant Ombudsman

Johan Janse van Rensburg

Assistant Ombudsman

Valerie Mngadi

Assistant Ombudsman

Sangeetha Sewpersad

Assistant Ombudsman

John Theunissen

Assistant Ombudsman

Lora Bezri

Assistant Ombudsman

Nadia Gamieldien

Assistant Ombudsman

Regina Chindomu

Assistant Ombudsman

Kgomotso Molepo

Junior Assistant Ombudsman


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ABSA Insurance Company Limited

ABSA Insurance Company Limited

AIG South Africa Ltd

AIG South Africa Ltd

Alexander Forbes Insurance Company Limited

Alexander Forbes Insurance Company Limited

Allianz Global Corporate & Specialty SA Ltd

Allianz Global Corporate & Specialty SA Ltd

Auto and General Insurance Company Limited

Auto and General Insurance Company Limited

Bidvest Insurance Limited

Bidvest Insurance Limited

Budget Insurance Company Limited

Budget Insurance Company Limited

Centriq Insurance Company Limited

Centriq Insurance Company Limited

Chubb

Chubb

Compass Insurance Company Limited

Compass Insurance Company Limited

Constantia Insurance Company Limited

Constantia Insurance Company Limited

Corporate Guarantee (South Africa) Limited

Corporate Guarantee (South Africa) Limited

Dial Direct Insurance Company Limited

Dial Direct Insurance Company Limited

Discovery Insure

Discovery Insure

First For Woman Insurance Company Ltd

First For Woman Insurance Company Ltd

GENRIC Insurance Company

GENRIC Insurance Company

Guardrisk Insurance Company Limited

Guardrisk Insurance Company Limited

Hollard Insurance Company Limited

Hollard Insurance Company Limited

Indequity Specialised Insurance Limited

Indequity Specialised Insurance Limited

Infiniti Specialised Insurance Limited

Infiniti Specialised Insurance Limited

JDG Micro Insurance Limited

JDG Micro Insurance Limited

King Price Insurance

King Price Insurance

Legal Wise

Legal Wise

Lion of Africa Insurance Company Limited

Lion of Africa Insurance Company Limited

Lloyds South Africa

Lloyds South Africa

Lombard Insurance Group

Lombard Insurance Group

MiWay Insurance Limited

MiWay Insurance Limited

Momentum Short-Term Insurance Company Limited

Momentum Short-Term Insurance Company Limited

Monarch Insurance Company Limited

Monarch Insurance Company Limited

Mutual and Federal Insurance Company Limited

Mutual and Federal Insurance Company Limited

National Insurers Limited

National Insurers Limited

Nedbank Insurance Company Limited

Nedbank Insurance Company Limited

New National Assurance Company Limited

New National Assurance Company Limited

NMS Insurance Services (SA) Limited

NMS Insurance Services (SA) Limited

Oakhurst Insurance Company Limited

Oakhurst Insurance Company Limited

Old Mutual Health Insurance Limited

Old Mutual Health Insurance Limited

OUTsurance Insurance Company Limited

OUTsurance Insurance Company Limited

PPS for Professionals

PPS for Professionals

Relyant Insurance Company Limited

Relyant Insurance Company Limited

Renasa Insurance Company Limited

Renasa Insurance Company Limited

RMB Structured Insurance

RMB Structured Insurance

SA Home Loans Insurance Company Limited

SA Home Loans Insurance Company Limited

SAFIRE Insurance Company Limited

SAFIRE Insurance Company Limited

Santam Insurance Limited

Santam Insurance Limited

SASRIA SOC Limited

SASRIA SOC Limited

Shoprite Insurance company

Shoprite Insurance company

Standard Insurance Limited

Standard Insurance Limited

Sunderland Marine (Africa) Limited

Sunderland Marine (Africa) Limited

Unitrans Insurance Company Limited

Unitrans Insurance Company Limited

Vodacom Insurance Company Limited

Vodacom Insurance Company Limited

Western National Insurance

Western National Insurance

Zurich Insurance Company South Africa Limited

Zurich Insurance Company South Africa Limited

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