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"To resolve your short-term insurance complaints fairly, efficiently and impartially"

Consumer tip of the month

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BUILDINGS: Always use reputable and competent contractors for any work carried out on the insured premises as defective workmanship and/or materials may result in the insurer declining a claim or refusing to settle a claim.


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Latest News - Ombudsman related news in the media

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Media Release - 22 07 2014

Media Release - Ombudsman for Short-Term Insurance resolves complaints worth R119m in consumers’ favour during 2013

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Press Release 05 November 2013

Press Release 5 November 2013 - The Appeal Mechanism

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Media Release 11 April 2013

The Board of Directors of the Ombudsman for Short-Term Insurance appoints a Deputy Ombudsman