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"To resolve your short-term insurance complaints fairly, efficiently and impartially"

Consumer tip of the month

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MOTOR: Make sure that you have the telephone number for the Roadside Assistance/Towing Department of the insurer in your vehicle or saved on your cell phone in the event of a motor vehicle accident.  If you do not use this road assistance number, you may be liable for towing and storage costs.




More tips

Latest News - Ombudsman related news in the media

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Media Release - 22 07 2014

Media Release - Ombudsman for Short-Term Insurance resolves complaints worth R119m in consumers’ favour during 2013

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Press Release 05 November 2013

Press Release 5 November 2013 - The Appeal Mechanism

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Media Release 11 April 2013

The Board of Directors of the Ombudsman for Short-Term Insurance appoints a Deputy Ombudsman